Accessing and managing personal health information should be both convenient and secure. Our online medical portal is designed to simplify this process—whether at home on a computer or on the go with a mobile device. Below is a straightforward guide on how to log in, what to expect, and how to make the most of the features.
How to Log In
- From a Computer
- Visit our website and select the “Patient Portal” link.
- Enter the username and password provided by our office.
- Once logged in, a dashboard will appear with a quick overview of any recent notifications.
- From a Mobile Device
- Open the web browser on a smartphone or tablet.
- Enter your name and date of birth when prompted.
- A verification number will be sent via text; type that code in to confirm your identity.
- Using the Healow App
- If choosing to download and use the Healow app, enter our Practice Code: DHCIAD to connect the account.
- Upon successful entry, the same dashboard and features will be available in a mobile-friendly format.
Key Features Inside the Portal
Dashboard
Once logged in, the dashboard provides an at-a-glance summary of upcoming appointments, any urgent notifications, and an easy way to move through the portal’s different sections.
My Account
Under My Account, several important actions can be taken:
- Personal Information: Keep contact details and demographics current.
- Additional Information: Update preferred pharmacy, street address (if different from the mailing address), and employer.
- Reset Password: Change or reset login credentials for added security.
- View Statements: Check current and past medical balances.
- Transmit Log: Review any data transfers made from the account.
- Health Access Log: Track when and how the portal was accessed.
- My Devices: Manage any devices connected to the portal.
Messages
- Inbox: View messages from providers, Medical Assistants (MAs), and Health Coordinators.
- Refill Request: Submit prescription refill requests quickly and easily.
- Send a Message: Contact the care team for non-urgent matters.
- Important: For urgent or emergent situations, always call 911. Do not leave emergency messages in the portal.
Medical Records & Health Information
- Current Medications: Stay up to date with an accurate medication list.
- Electronic Lab Results: View lab results that our office receives electronically.
- Visit Summaries: Review summaries from previous appointments.
- Referrals: Check any referrals that have been sent out.
- Immunizations: Access an immunization summary to ensure vaccinations are up to date.
Televisit Compatibility & Support
To accommodate those who prefer virtual visits, the portal offers:
- Compatibility Test: A quick check to confirm a device’s ability to handle telehealth appointments.
- Healow TeleVisit Support & FAQ: Additional help if any technical difficulties arise before or during telehealth sessions.
Appointments & Trackers
- Appointments: Review a list of upcoming visits or look back at past ones.
- Trackers: Connect personal health devices (like blood pressure monitors) to keep tabs on health metrics in one place.
Making the Most of the Portal
The online portal serves as a secure, all-in-one hub for managing appointments, prescriptions, and important updates. Remember that any urgent concerns should be directed to 911, not the portal. For everything else—refill requests, questions about care plans, and routine health monitoring—logging in ensures quick and efficient communication.
If there are any questions about creating an account, resetting a password, or using any of these features, our office is always ready to offer assistance. By utilizing the online portal consistently, patients can stay informed, organized, and engaged in every step of their health care journey.
Thank you for trusting us with your care. We look forward to supporting your health, both online and in person!
