Active Health FAQ's

    Our Most Frequently Asked Questions

    Below is a list of our most frequently asked questions. Click on the question to trigger a drop down for the answer and all accompanying information!

    Yes! Our physicians currently have openings for new patients. However, there are limited spots available. Our physicians will maintain a maximum patient population of 1/5th the industry standard as a maximum. This means at some point, we may have to utilize a wait list for membership. 

    Active Health offers an integrated suite of services including:

    • Comprehensive Primary Care (routine visits, chronic disease management, preventive screenings)

    • Personal Training (1:1 private sessions, semi-private sessions, group classes, online programming)

    • Health & Nutrition Coaching (one-on-one SMART-goal setting, diet planning, behavior-change support)

    • Diagnostic & Performance Testing (InBody body-composition analysis, clinical-grade VO₂ max testing)

    • Health Education Classes and Open-Floor Facility Access for self-guided workouts.

    1. Join the Waitlist via phone or email.

    2. Meet Your Provider in a “meet & greet” to discuss your needs.

    3. Choose a Membership (annual commitment).

    4. Begin Care once your spot is confirmed.

    Membership tiers:

    • Essential Membership ($170/mo): unlimited standard primary care; unlimited health-coach & nutrition sessions; all fitness classes; online personal-fitness programs; 15% off Fullscript supplements; up to 15% off personal training; facility access; free fitness tracker.

    • Premium Membership ($5,000/yr): all Essential benefits + physician continuity; specialist scheduling; 24/7 virtual consults; home & rehab visits; on-site ED consults.

    (Medical visits are still billed through your insurance.)

    • 30-Minute Private Sessions – quick, ideal for busy schedules

    • 50-Minute Private Sessions  – comprehensive coaching

    • 50-Minute Semi-Private (1:4 ratio) – small-group energy same comprehensive coaching

    • Unlimited Group Training Classes – dynamic strength & conditioning

    Each plan also offers 3, 6, or 12-month commitments and flexible session-per-week options. Choose based on your schedule, attention preference, and budget.

    Unlimited health coaching is included with every medical membership. If you’re not yet a member, you can subscribe to our unlimited health coaching package for just $120 per month.

    • SMART-Goal Coaching: In your first session, your coach will guide you to define Specific, Measurable, Achievable, Relevant, Time-bound targets. acthealth.org

    • Personalized Nutrition Plan: Meal guidance tailored to your goals and preferences.

    • Ongoing Accountability: Regular check-ins, progress tracking, and adjustment of your plan.

    • Supplement & Lifestyle Advice: 15% off Fullscript supplements included in membership, plus education on sleep, stress management, and movement. acthealth.org

    • Medical Visits: Please call the clinic directly to book, cancel, or reschedule any primary care appointment.

    • Personal Training, Health Coaching & Group Classes: You can book, cancel, or reschedule these sessions instantly via our online scheduler:
      activehealthscheduling.as.me

    • Check out this blog post for more details!

    • Primary Care: All medical visits are billed through your insurance as normal.

    • Health Coaching & Training: These are covered under your membership plan and are not billed to insurance. This is specific to Online Personalized Programming, Group Classes and Open Gym. The addition of 1 on 1 personal training or Semi-Private Personal Training carries an additional out of pocket cost. 

    The InBody scan is a medical-grade analyzer that breaks your weight into muscle mass, body fat, and total body water for a complete snapshot of your composition. We recommend repeating it every 4–6 weeks to objectively track changes and adjust your program as needed.

    Check out this blog post for more info!

    https://acthealth.org/unlocking-benefits-inbody-scans/

    The VO₂ max test uses a clinical-grade KORR metabolic cart with a treadmill or bike protocol. You’ll wear a comfortable facemask while the machine measures oxygen consumption, CO₂ output, heart rate, and caloric burn zones over ~10–15 minutes of graded exercise

    Check out this blog post for more details about testing! 

    https://acthealth.org/unlocking-your-aerobic-engine-the-experts-guide-to-vo%e2%82%82-max-testing/

    • Notice Required: Cancellations or reschedules must be made more than 24 hours before your appointment.

    • Physical Exams: Canceled less than 24 hours in advance incur a $100 fee.

    • All Other Appointments: Canceled less than 24 hours in advance or no-shows incur a $50 fee.

    • Physical Locations:

      • New Milford, CT | 39 Park Lane Rd #1

      • New Preston, CT | 125 New Milford Tpke

      • Waterbury, CT | 140 Grandview Ave, Suite L04

      • Wallingford, CT | 126 S Turnpike Rd acthealth.orgacthealth.org

    • Telehealth & Virtual Options:

      • Primary Care Premium Membership includes 24/7 virtual consults.

      • Online Personal Programming via live Zoom assessments and app-delivered workouts.

    These offerings ensure you can access care and training from anywhere.

    No! Our gym facilities all allow for outside members to join and take advantage of out services in personal training, semi private training, group training, online programming and health coaching!